Privacy Policy

Last updated: May 2026

1. Introduction

setloop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Instagram and WhatsApp automation service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, password)
  • Business information (business name, type, services)
  • Connected social media account data (via OAuth)
  • Messages and conversations processed by our AI
  • Lead information collected through conversations
  • Payment and billing information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and respond to messages on your behalf
  • Train and improve our AI models (anonymized data only)
  • Send you technical notices and support messages
  • Process payments and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our service, such as cloud hosting providers, payment processors, and analytics services. All third parties are contractually obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security audits, and access controls.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including GDPR and LGPD.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@setloop.ai