Get more leads and bookings from your
WhatsApp AI agent
Your WhatsApp agent is not just an auto-reply tool. Its job is to turn customer messages into real business results: new leads, bookings, calls, quotes, and sales.
Setloop handles the AI behavior, conversation style, and reply flow automatically. You do not need to write prompts. What matters most is the business information you give it.
What to give your agent so it converts
The better Setloop understands your services, prices, booking rules, and offers, the better your WhatsApp agent can help customers take the next step.
Make your offer clear
Your agent needs to understand exactly what you sell. Describe the actual services, products, packages, or appointments customers can ask for, not just your business category.
Weak
We are a beauty salon.
Better
We offer women's haircuts, hair coloring, gel manicure, pedicure, eyebrow design, and bridal makeup.
- Services
- Packages
- Consultations
- Trial sessions
- Subscriptions
- Online or in-person options
- Popular customer choices
Why this matters: If your offer is clear, the agent can guide customers faster toward the right service instead of giving generic answers.
Add the services that actually make money
Not every service is equally important. Tell Setloop which services you want to promote most so it can guide conversations toward the offers that matter.
Weak
We offer fitness training.
Better
Our main offer is a monthly personal training plan. New customers should first book a free consultation so we can understand their goal and recommend the right plan.
- Your priority service
- Your most profitable package
- Offers you prefer to promote first
- What you recommend for new customers
Why this matters: This helps the agent guide conversations toward the offers that matter most for your business.
Add prices, starting prices, or price logic
WhatsApp customers often ask about price before they decide to book. If Setloop has pricing information, your agent can answer faster and keep the customer interested.
- Fixed prices (Haircut: R$90, Gel manicure: R$80)
- Starting prices (Hair coloring starts from R$180)
- Price ranges (Private lessons cost between R$80 and R$140)
- Price depends on customer details (location, service type, project size)
Why this matters: If prices are missing, customers may leave the conversation before your team can reply. Even a starting price or pricing rule is better than no information.
Explain how customers can book or buy
Your WhatsApp agent needs to know what the best next step is. For each important service, add what should happen next.
- Book a call or schedule an appointment
- Request a quote or send photos
- Choose a package or visit the location
- Use a booking link or pay a deposit
- Continue with a human or wait for availability confirmation
Why this matters: The agent should not only answer questions. It should move the customer toward the action that creates value for your business.
Add your working hours and availability rules
Customers often ask "Are you open today?", "Do you have availability this week?", or "Can I book for tomorrow?". Give the agent clear availability information.
Better
We work Monday to Friday from 9:00 to 18:00 and Saturday from 9:00 to 14:00. Same-day appointments are sometimes possible, but the team must confirm availability.
- Working days and opening hours
- Appointment duration
- Days you do not work
- How far in advance customers should book
- Whether same-day appointments are possible
- Whether availability must be confirmed by your team
Why this matters: When availability rules are clear, the agent can help customers move closer to booking instead of leaving the conversation open-ended.
Add your strongest sales points
Your agent should know why customers choose your business. Add simple, concrete reasons.
Better
Our salon is known for natural-looking hair color, and we specialize in clients who want a fresh look without a dramatic change.
- Years of experience or certified professionals
- Fast response or flexible schedule
- Premium location or online option
- Free consultation or personalized service
- Before/after results or a special method
- Guarantee or support
Why this matters: Customers do not only need information. They need confidence to take the next step.
Add common objections and how you answer them
Many customers hesitate before booking. Add the objections your team hears most often along with your answers.
- "It's too expensive." — explain value and offer a lower-entry option if available
- "I'm not sure which service I need." — recommend a consultation
- "I need it urgently." — explain if same-day service is possible
- "Can I pay later?" — explain your payment or deposit policy
- "Do you have discounts?" — mention only approved discounts or packages
Why this matters: If the agent knows how your business handles objections, more conversations can continue instead of stopping after the first question.
Add questions your customers ask every day
Start with the questions your team answers repeatedly on WhatsApp, and add the answer your team would normally give.
- How much does it cost? Where are you located?
- What are your opening hours? Do you have availability this week?
- How do I book? Is it online or in person?
- How long does it take? What is included?
- Do I need to pay in advance? Can I speak with someone?
- Do you have a link to book? What should I send before getting a quote?
Why this matters: These questions are usually the easiest wins. If your agent can answer them well, your team saves time and customers get faster replies.
Add clear limits
Setloop should know what your business does not offer. Good automation is not only about saying yes.
Better
We do not offer home visits. We do not offer emergency appointments. We do not confirm exact prices without seeing the customer's request first.
- Services you do not provide
- Locations you do not serve
- Customer types you do not work with
- Unavailable days or unsupported languages
- Discounts you do not offer
- Promises your team never makes
Why this matters: It prevents wrong expectations and protects your team from messy conversations later.
Test the conversations that affect revenue
Before connecting WhatsApp, test the questions that can lead to money.
- How much does it cost? Can I book this week?
- I want to schedule an appointment. Can I get a quote?
- Do you have a cheaper option? Do you offer this online?
- I'm not sure which service I need. Can I speak with someone?
- I need this urgently. Do you have availability tomorrow?
Why this matters: A strong test result means the agent can explain the offer, answer price questions, guide the customer to booking, handle objections, avoid wrong promises, and move toward a real next step.
Quick checklist before connecting WhatsApp
Before your agent replies to real customers, make sure Setloop has these business facts.
- Your main services
- Your priority offers
- Prices, starting prices, or pricing rules
- Booking steps
- Working hours
- Availability rules
- Location or service area
- Booking link if you use one
- Common customer questions
- Common objections
- Important sales points
- Limits and things you do not offer
You do not need to configure the AI manually. Setloop handles the conversation flow. Your job is to give it the business facts that help convert WhatsApp messages into leads, bookings, and sales.